Terms and Conditions

Kept & Co. Appointment & Cancellation Policy

At Kept & Co., every appointment is thoughtfully reserved to ensure each guest receives the time, care, and attention they deserve.

We kindly ask that any appointment changes or cancellations be made at least 24 hours in advance of your scheduled service. This allows us the opportunity to offer the appointment time to another guest.

Appointments canceled with less than 24 hours’ notice, as well as missed appointments, will incur a 100% cancellation fee, as this time has been reserved exclusively for you.

We understand that unexpected circumstances can arise, and we will always do our best to accommodate where possible.

Thank you for respecting our team’s time and for allowing us to continue delivering the elevated experience that Kept & Co. is known for.

Returns

1. Eligibility

Products must be unopened, unused, and in original packaging.

2. Time Frame

Returns must be initiated within 30 days of purchase.

3. Process

Contact our customer service to initiate a return. Provide order number and reason for return.

4. Refunds

Refunds will be issued to the original payment method within 7-10 business days after we receive the returned product.

5. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective, or the wrong item was shipped.

1. Eligibility

Products must be unopened, unused, and in original packaging.

2. Time Frame

Returns must be made within 30 days of purchase.

3. Process

Bring the product and receipt to the store where it was purchased.

4. Refunds

Refunds will be issued to the original payment method at the time of return.

5. Exceptions

For hygiene reasons, certain items (e.g., opened skincare products, makeup) cannot be returned unless defective.

1. Final Sale Items

Clearance items and gift cards are non-refundable.

2. Defective Products

If you receive a defective product, please contact us immediately for a replacement or refund.

3. Damaged Goods

We are not responsible for return packages that may be lost or damaged in transit.

We only accept the return of products originally purchased through the keptandco.com website or in-store.

4. Inspections

Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned.

5. Originality

Returned products may not be altered or damaged.

6. Repeater Returns

Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.

Returns that do not meet the return policy criteria will not
qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

*We reserve the right to refuse returns that
do not meet the above criteria.ion pane content

At Kept & Co we prioritize the quality and safety of our professional beauty and skincare products. For this reason, we have a strict policy in place for returns.

Please review the following guidelines:

1. Unopened Products - Products that are unused, unopened, and in their original condition and packaging may be returned within 5 days of purchase, accompanied by the original receipt or proof of purchase. In these cases, store credit will be issued.

2. Used or Opened Products - For hygiene and safety reasons, we do not accept returns on any opened or used products, including any products that have been partially used.

3. Damaged or Faulty Products - If you receive a product that is damaged or defective, please contact us within 3 days of purchase. We will happily exchange the product or issue store credit.

4. Non-Refundable Products - Gift cards, promotional items, and sale items are non-returnable and non-refundable.

5. Store Credit - All eligible returns will be issued as store credit only, which can be applied to future purchases.

Privacy Policy

Kept & Co ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our beauty salon, purchase our services, packages, vouchers, or
products online and in-store in North Carolina, USA.

1. Information We Collect:

  • Personal Information: We may collect personal details such as your name, email address, postal address, phone number, and payment information.
  • Service Information: Information related to the services you book or purchase, including appointment details and preferences.
  • Transaction Information: Data about your purchases of packages, vouchers, and products, both online and in-store.
  • Usage Information: Information on how you interact with our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information:

  • Service Delivery: To provide and personalize our services, process transactions, and manage appointments.
  • Communication: To send you appointment confirmations, reminders, promotional offers, and updates about our services.
  • Improvement: To enhance our services and website based on your feedback and usage patterns.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information:

  • Service Providers: We may share your information with third-party service providers who assist us with payment processing, marketing, and website maintenance.
  • Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

We implement appropriate technical and organizational measures to protect your personal information. However, please be aware that no security measures are completely foolproof.

1. Your Choices:

  • Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in our emails or by contacting us directly.
  • Access and Correction: You have the right to access and correct your personal information. Please contact us to update your details.

2. Cookies and Tracking Technologies:

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookies through your browser settings.

3. Third-Party Links:

Our website may contain links to other sites that are not operated by us. We are not responsible for the privacy practices or content of such sites.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Changes are effective as of the date posted.

If you have any questions or concerns about this Privacy Policy, please contact us at:

Kept & Co

The Platform, Suite 104, 3232 South Boulevard
Charlotte
North Carolina

hello@keptandco.com

By using our services and website, you consent to the terms of this Privacy Policy.

We will not share mobile information or personally identifiable information with third parties for marketing or promotional purposes.